Last updated 28 August 2023.
Here at Charter, we value your need for privacy and we are doing our best to ensure that your data is securely and fairly used. In this document you will find all the information you may need on how and why we collect information, as well as the ways we process and store it. In case you have any questions about our procedures, you can get in touch with us by sending an email at firstname.lastname@example.org
Our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us
Charter (referred to as either ‘we’, ‘our’, ‘us’ or ‘the Company’)
Chartxr Space Technologies Ltd (registrationnumber 13780390), a private limited company registered in England and Wales,with a registered office at International House, 36-38 Cornhill, London EC3V 3NG, United Kingdom.
Pieces of data from a website that are stored within a web browser that the website can retrieve at a later time
The United Kingdom of Great Britain and Northern Ireland
Customer (referred to as ‘you’ or ‘your’)
The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
Any electronic device used by the Customer to access the Website, e.g. a computer, a mobile phone or a tablet.
Do-Not-Track (referred to as ‘DNT’)
A browser setting available on all major web browsers, and some mobile browsers, which tells websites not to track your personal information
The dedicated webpage on our Website that you can input your Personal Data
Any information that relates to an identified or identifiable individual (further outlined in Section 3)
This present document, outlining the way Charter collects and handles your Personal Data
Our web-based platform, Ubik, and our Website
Any natural or legal person who processes data on behalf of the Company. It can include employees of the Company, not excluding individuals employed on a contract basis, and third-party companies partnering with the Company, in the latter’s effort to provide the Service.
Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Our domain (https://charter.space) and any related pages under this domain
2. Who we are
Charter is a London-based company, developing a tool to assist space systems’ operators with their day-to-day tasks and to increase efficiency. Our platform aims to reduce time and resources wasted in needless areas, while ensuring higher success rates and faster mission completion. Our tool aims to set the new industrial standard in the aerospace sector for space mission management. Regardless of what team someone is part, they can join our platform and collaborate with every registered individual on one or more missions, achieving higher levels of cross-team collaboration.
3. Information we collect
To ensure maximum efficiency of our Service, but to also be able to improve, Charter collects Personal Data from Users. This can be separated in two main categories: Personal Data and Usage Data.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- First Name
- Last Name
- Email Address
- Company Name/Position
Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. In some cases, we may track or capture specific sessions and behaviours/interactions during those. In case this happens, we will use such data only to improve our Services and identify User trends.
When you access the Service by or through a mobile Device, we may collect certain information automatically, including, but not limited to, the type of mobile Device you use, your mobile Device unique ID, the IP address of your mobile Device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile Device.
4. Ways your information is used
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
• To deliver and facilitate delivery of Services to the User. We may process your information to provide you with the requested Service.
• To respond to User inquiries/offer support to Users. We may process your Personal Data to respond to your inquiries and solve any potential issues you might have with using our Service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “Your rights over your data” below).
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
• To comply with any potential regulatory requests. We may process your information to comply with disclosure requests from relevant authorities.
5. Children's Rights
Our Services are oriented toward working individuals; thus, we do not knowingly solicit data from or directly market to minors. However, if you are the parent or legal guardian of a person below the age of 18 years, or if you are aware that we have collected Personal Data from a minor, please get in touch with Charter immediately, by emailing email@example.com
. We will take every reasonably possible action to ensure the complete deletion of the said Personal Data.
6. Handling & Protection of your Information
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Analyse how our Services are used so we can improve them to engage and retain users
- Diagnose problems and/or prevent fraudulent activities
- Understand how Users use our Services so we can improve user experience
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
In legal terms, we are generally the “data controller” under European data protection laws of the personal information described in this privacy notice since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers’ privacy practices, you should read their privacy policies and direct any questions you have to them.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any Personal Data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised Third-Parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should always access the Services within a secure environment.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. Third-parties & their tools
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with include, but not limited to:
- Cloud Computing Services
- Communication & Collaboration Tools
- Data Analytics Services
- Government Entities
- Performance Monitoring Tools
- Product Engineering & Design Tools
- Sales & Marketing Tools
- Testing Tools
- Website Hosting Service Providers
We also may need to share your personal information in the following situations:
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
9. Your rights over your data
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your Personal Data, (ii) to request rectification or erasure; (iii) to restrict the processing of your Personal Data; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your Personal Data. You can make such a request by contacting us by using the contact details provided in the section “Updates & Contact” below. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/about-edpb/members_en
. If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html
We are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law. This means you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “Updates & Contact” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
10. Updates & Contact
. We would be more than happy to help you!